This IsColombiaHostel · Boutique Stay · San Gil(home)
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Carrera 8 #11-90 · San Gil
24-hour front desk

FAQ

answers with sources

The practical stuff, with the source of each fact. Where platforms disagree or nothing is published, we say so and point you to the team.

Arrival & departure

What time is check-in?

From 15:00, according to Hostelworld, Booking.com and the hostel's own booking engine. If you're arriving late, let the team know your arrival time; Hostelworld lists a 24-hour front desk.

Source: Hostelworld · Booking.com · LobbyPMS

And check-out?

Hostelworld and Booking.com say check-out is by 12:00 noon, but the booking engine's terms also mention 11:00. Confirm with the team when you arrive; if you need to leave your bag or stay later, ask.

Answer to confirm with the teamSource: Hostelworld · Booking.com · LobbyPMS

Where exactly is it?

At Carrera 8 #11-90, one block from San Gil's main square (Parque La Libertad), surrounded by cafés, restaurants and shops.

Source: Hostelworld · Booking.com

See it on the map(opens in a new tab)

How do I get there from the bus station?

Message us on WhatsApp with your arrival time and we'll tell you the easiest way in from wherever your bus drops you. We don't publish taxi times or fares because they change.

Answer to confirm with the team

Message on WhatsApp(opens in a new tab)

Is there a curfew or quiet hours?

There's no curfew (Hostelworld). The house rules on Booking.com set quiet hours from 22:00 to 07:00.

Source: Hostelworld · Booking.com

The house

Is it a party hostel?

No. The hostel describes itself as young, social and boutique-style, “without being a party hostel”. There's a house plan most evenings for meeting people, and then people rest.

Source: Hostelworld

See the social week

Can I cook?

Yes: there's an equipped shared kitchen, open 10:00 to 21:00 according to Hostelworld.

Source: Hostelworld

Is the coffee free?

Yes: free coffee and tea around the clock, plus free filtered-water refills so you don't need to buy plastic bottles.

Source: Hostelworld

How's the Wi-Fi?

It's free throughout, and Booking.com guests rate it 9.8 out of 10 (checked 22 October 2026). We don't publish speeds because we haven't measured them.

Source: Booking.com · Hostelworld

Is there hot water?

Yes: every room has a hot shower, according to Hostelworld and the hostel's booking-engine listings.

Source: Hostelworld · LobbyPMS

What's in the common areas?

A chill zone with beanbags and a book-exchange library, board games, table football, a balcony and the mural terrace where breakfast is served.

Source: Hostelworld · Instagram

Tour the house

Are pets allowed?

Only Booking.com says yes (charges may apply) and we couldn't confirm it anywhere else. Ask the team before booking.

Answer to confirm with the teamSource: Booking.com

Ask on WhatsApp(opens in a new tab)

Is there parking?

We found no published information about parking. Ask the team before arriving by car or motorbike.

Answer to confirm with the team

Ask on WhatsApp(opens in a new tab)

Rooms

Do the private rooms have their own bathroom?

Yes. All seven private rooms listed in the hostel's engine have a private bathroom with a hot shower; the dorms use a shared bathroom.

Source: LobbyPMS · Hostelworld · Booking.com

See the rooms

Is there air conditioning?

The double with A/C and one of the two dorms have it; the other private rooms have fans and the other dorm has a fan on each bed. If heat keeps you awake, say so when you book.

Source: LobbyPMS · Hostelworld · Booking.com

Are towels included?

The platforms disagree (some say included, some for hire). Private rooms include bed linen and basic toiletries according to the hostel's engine. For towels, ask.

Answer to confirm with the teamSource: Hostelworld · Booking.com · LobbyPMS

Can children stay?

Booking.com says children of all ages are welcome, there are no cots or extra beds, and under-18s can only check in with a parent or guardian. The family room sleeps up to five.

Source: Booking.com · LobbyPMS

Breakfast

Is breakfast included?

No: it's served 7:00–10:00 at extra cost. Hostelworld and Booking.com list it at COP 14,000 (checked 22 October 2026); confirm the price at the desk.

Source: Hostelworld · Booking.com

What's for breakfast?

It varies. The hostel's stories show arepas, eggs, fruit, crepes and orange juice in front of the jaguar and paraglider murals. It's not a fixed menu.

Source: Instagram

See the terrace

Adventures & plans

Does the hostel sell the tours?

The front desk helps you book with local operators: paragliding over the Chicamocha, rafting, caving and more, according to Hostelworld. The hostel isn't the operator; price, times, minimum age and inclusions are confirmed by the operator through the team.

Source: Hostelworld

See adventures

Do the weekly plans cost anything?

We couldn't find it published and it may vary by plan (tejo or the Juan Curí outing, for example). Ask at the desk.

Answer to confirm with the teamSource: Instagram

See the social week

Booking & payment

How do I book directly with the hostel?

On its official booking engine (LobbyPMS), where you'll see real rates and availability, or by WhatsApp at +57 314 241 4850. It's also on Hostelworld and Booking.com.

Source: LobbyPMS · Hostelworld · Booking.com

Book your stay

Which payment methods are accepted?

Sources disagree: Hostelworld says cash, transfers and cards; Booking.com says cash only; the hostel's engine takes online payments through Bold. Ask the team what works for you.

Answer to confirm with the teamSource: Hostelworld · Booking.com · LobbyPMS

What's the cancellation policy?

It depends on the channel and the rate: check the conditions where you book, or ask the team if you book direct.

Answer to confirm with the teamSource: Hostelworld · Booking.com · LobbyPMS

Question not here?

Message the team on WhatsApp; it goes to the hostel's own number.

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